Privacy policy.

Overview

Cross Country Wellness (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you use our website or purchase our products, how we use that information, and the choices you have.

Information we collect

Information you provide

• Contact information: Name, email, phone number, shipping and billing addresses when you place an order or sign up for emails.
• Payment information: Credit card details are processed by our payment provider (Shopify Payments). We do not store full card numbers on our servers.
• Account information: If you create an account, your login credentials and order history.
• Customer service communications: Anything you send us by email, chat, or phone when you contact us.

Information collected automatically

• Browsing data: Pages you visit, time spent on the site, referral source.
• Device information: Browser type, operating system, device type.
• Cookies: See the Cookies section below.

How we use your information

• Process and fulfill your orders
• Send order confirmations, shipping updates, and receipts
• Respond to customer service inquiries
• Send marketing emails (only if you opt in—you can unsubscribe at any time)
• Improve our website and products
• Detect and prevent fraud
• Comply with legal requirements

Who we share your information with

We share your information only with:

• Service providers who help us run the business (Shopify for e-commerce, payment processors, shipping carriers, email service providers). These providers are contractually required to protect your information.
• Legal authorities when required by law or to protect our rights.

We do not sell your personal information to third parties.

Cookies & tracking

We use cookies and similar technologies to operate the site, remember your cart, and understand how visitors use the site. You can control cookies through your browser settings. Some cookies are necessary for the site to function (such as cart cookies); others are optional.

Your rights

Depending on where you live, you may have the right to:

• Access the personal information we have about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Opt out of the sale or sharing of your personal information (even though we do not sell it)

To exercise these rights, email us at info@crosscountrywellness.com.

Data retention

We retain your information for as long as your account is active or as needed to provide you with our services. We may also retain information as required by law or to resolve disputes.

Security

We use industry-standard security measures to protect your information. No method of transmission over the internet is 100% secure, but we take reasonable steps to keep your information safe.

Children

Our website and products are not intended for anyone under 21. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted means you accept the updated policy.

Contact

If you have questions about this Privacy Policy, contact us at info@crosscountrywellness.com or 702-901-1780.