30 days. No argument.

Our promise

We stand behind every product we sell. If you are not satisfied with your purchase, we want to make it right.

30-day return window

You have 30 days from the date you receive your order to request a return or refund.

What qualifies for a return

• Unopened, unused products in original packaging
• Products that arrived damaged or defective
• Wrong items received

What does not qualify

• Products that have been opened and partially used (unless defective)
• Items returned after 30 days
• Merchandise (hats, apparel)
• Free samples or promotional items

How to start a return

1. Email us at info@crosscountrywellness.com with your order number and reason for the return.
2. We will respond within 1–2 business days with return instructions and a return shipping address.
3. Ship the item(s) back to us using a trackable shipping method.
4. Once we receive and inspect your return, we will process your refund.

Return address:
Cross Country Wellness
5015 Volcanic Rock Ln
Las Vegas, NV 89122

Refund process

• Refunds are processed within 5–7 business days after we receive your return.
• Refunds go back to your original payment method (credit card, Shop Pay, etc.).
• You will receive an email confirmation when your refund is processed.
• Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear on your statement.

Damaged or defective products

If your product arrived damaged or defective, contact us within 7 days of delivery. Include a photo of the damage and your order number. We will send a replacement or issue a full refund—your choice. We cover return shipping costs for damaged or defective items.

Subscription cancellations

You can cancel your Subscribe & Save subscription at any time—no questions asked. Log into your account to manage your subscription, or email us. Cancellations take effect before your next scheduled order. There are no cancellation fees.

Exchanges

We do not offer direct exchanges. If you would like a different product, return your original order for a refund and place a new order.